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Returns Policy

Christmas Returns

Looking for a gift? We are happy to reund or exchange items purchased for christmas presents up to the 14th January 2019. Please ensure they are in their original packaging with labels attached. Please note we cannot take back excluded items listed below.

No refund will be given on items returned after 14 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached. Please obtain proof of posting for your return & ensure the parcel is clearly addressed to: Returns Department, Ingatestone Saddlery Centre, Main Road, Margaretting, Ingatestone, Essex, CM4 0ES. We can accept no liability for returns lost in transit.

EXCLUDED ITEMS FOR RETURNS: Please note we cannot return hats, body protectors, horse feed supplemets and underwear.  

Please note we are unable to refund postage charges.

We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974).