Our website uses cookies so that you can place orders and we can provide a better service.You may delete and block all cookies from this site, but parts of the site will not work. To find out more about cookies on this website, see our privacy policy.

Returns Policy

Returning Items

We hope you are happy with your purchase however if you need to return your item then please return within 14 days of receipt of goods. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached. Please obtain proof of posting for your return & ensure the parcel is clearly addressed to: Returns Department, Ingatestone Saddlery Centre, Main Road, Margaretting, Ingatestone, Essex, CM4 0ES. We can accept no liability for returns lost in transit.

If you require an exchange then please enclose a cheque for the postage as listed on you returns form which you will have received with your order. 

EXCLUDED ITEMS FOR RETURNS: Please note we cannot return hats, body protectors, horse feed supplemets, underwear or any item that has been personalised such as headcollars with an engraved plate. 

Please note we are unable to refund postage charges.

We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974).