the online equestrian store

We are a BETA Retail Member. BETA is a world-renowned trade association of professional companies. 
Set up to serve the best interests of the equestrian industry, the individual rider and its members. See www.beta-uk.orgfor more information. 



DELIVERY: 

All items will need to be signed for on delivery. We are unable to leave items without a signature. We can send parcels to your home address or an alternative address. Please note our couriers are unable to make timed deliveries. 
We can text you a delivery time frame of 1 hour, please supply a mobile number at the time of ordering. Please note the majority of times our couriers will deliver between the time frame they said, however occasionally this is not always possible. 
Parcels returned to us due to no-one being in to receive the delivery will be charged. If you wish to have the parcel re-sent then there will be an additional charge. 

We aim to despatch orders received by 12 noon for next day delivery. Orders received Thursday afternoon, Friday, Saturday & Sunday will be dispatched on Monday. We will notify you if any ordered items are out of stock. 

The delivery charge is £7.50 for Standard UK mainland (please allow 2-3 working days for delivery) Every effort will be made to dispatch your order on the day of ordering, however at peak periods this delivery time may be extended. 

The postage charge to the Channel Islands, Scilly Isles, Scottish Highlands & Islands, Isle of Man, Northern Ireland will be £18.00. Postage to Southern Ireland will be £22.00. 
Delivery charges to Europe are listed when you add to basket, simply select your country from the drop down menu. 
We are unable to deliver outside of Europe. 

PLACING AN ORDER/CONTRACT OF SALE

To place an order, simply add the item(s) you require to your basket, select checkout and follow the stages through to place your order. We will then send you an email to acknowledge your order and show the products you have ordered, please note this is not an order confirmation or acceptance of order from ingatestonesaddlery.co.uk. To complete the contract and accept your order we will email you confirmation of despatch of your order. If we are unable to accept your order we will notify you of this by email and refund any money paid. Reasons we may not accept your order can be due to the product ordered being out of stock, pricing/description/image errors of an ordered item or payment for your order not being authorised. 

PRICES & PRODUCT DESCRIPTIONS

Every care has been taken to ensure accuracy of details however we reserve the right to change prices or discontinue stock lines. This will be notified at the time of ordering. Please note we aim to keep the price of the products on the website the same as in-store however at times the prices may be different. 

Certain brands are listed at a higher price on our website than in our store. These prices are set by the manufacturer. This includes Ariat, Joules, Barbour, Amigo, Rhino & Rambo products. If you would like to check the price in-store please email or phone us. Orders placed by phone for these product will be charged at the store price and not the website price. 

All prices on this website are inclusive of VAT at the current rate of 20% where applicable. 

RETURNS

No refund will be given on items returned after 14 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached. Please obtain proof of posting for your return & ensure the parcel is clearly addressed to: Returns Department, Ingatestone Saddlery Centre, Main Road, Margaretting, Ingatestone, Essex, CM4 0ES. We can accept no liability for returns lost in transit. 

Please note we are unable to refund postage charges. 

We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974) 

We are unable to accept returns of feed supplements, lotions and potions, Books, DVD's and underwear.

PRIVACY & SECURITY 
Our online payment & ordering system is secure allowing you to order in confidence. All details required are to enable us to process your order. These details are kept confidential & will only be used by ISC. 

COPYRIGHT 
All the images & information on this website are the property of ISC and its suppliers. Unauthorized reproduction of the contents of this website is forbidden.