the online equestrian store

Returns Policy

No refund will be given on items returned after 14 days. Items returned for refund or exchange must be unused, in the original packaging with the original labels attached. Please obtain proof of posting for your return & ensure the parcel is clearly addressed to: Returns Department, Ingatestone Saddlery Centre, Main Road, Margaretting, Ingatestone, Essex, CM4 0ES. We can accept no liability for returns lost in transit.

Please note we are unable to refund postage charges.

We regret that we are unable to accept any returns unless they are clean & dry (Health & Safety at Work Act 1974).

We are unable to accept returns of feed supplements, lotions and potions, Books, DVD's and underwear.