the online equestrian store

Delivery & Service Charges

We use two forms of postage, Royal Mail or Courier. Royal Mail items are sent 1st class recorded for £4.40. Courier items are sent on a 24 hour service for £7.50.

If you require a gift card, we charge £2.00 delivery for 1st class recorded with the Royal Mail. Delivery should be within 3 working days however please allow up to 28 days for delivery at peak times. 

All items will need to be signed for on delivery. We are unable to leave items without a signature. We can send parcels to your home address or an alternative address.

Courier Deliveries: Please note our couriers are unable to make timed deliveries however supply a mobile number and they can text you a time frame. 

We can text you a delivery time frame of 1 hour, please supply a mobile number at the time of ordering. Please note the majority of times our couriers will deliver in this time frame, however occasionally this is not always possible.

Parcels returned to us due to no-one being in to receive the delivery will be charged. If you wish to have the parcel re-sent then there will be an additional charge. 
Any discrepancies with the order must be notified within 2 days of delivery of your order. 

We aim to despatch orders received by 12 noon for next day delivery. Orders received Friday afternoon, Saturday & Sunday will be dispatched on Monday. We will notify you if any ordered items are out of stock. 

The courier delivery charge is £7.50 for Standard UK mainland (please allow 2-3 days for delivery) Every effort will be made to dispatch your order on the day of ordering, however at peak periods this delivery time may be extended. 

The postage charge to the Channel Islands will be £10.00. We will refund the VAT when sending to Channel Islands.

Scilly Isles, Scottish Highlands & Islands, Isle of Man £16.00

Northern & Southern Ireland £18.00

Delivery charges to Europe are listed when you add to basket, simply select your country from the drop down menu. 

We are unable to deliver outside of Europe.